The store manager is not only the executor of the boss's ideas, but also the manager of the following employees, and also the biggest waiter, facing the customers and the market directly.
How to be an excellent and relatively easy store manager?
One
Communicate with each employee individually
Why does the store manager communicate with each employee separately?
What are the benefits of communicating alone?
As a manager, if the store manager doesn't know about his subordinates and the ability of each employee, he can't "set up a post according to people", and it's difficult for employees to maximize their ability and affect their enthusiasm in the work process.
As time goes on, employees' interests and passions will be exhausted, followed by endless complaints or resignation.
Each employee has its own characteristics, specialties and characteristics. To understand each employee in depth, the store manager must communicate with each employee separately.
Benefits of individual communication:
1. First of all, new employees can initially get a sense of existence and value;
2. It is conducive to the in-depth mining of each employee's inner thoughts, needs, expectations and other information, because it is easier to persuade and impress each other face-to-face, and the other party can open up as much as possible.
Only when employees are willing to communicate with you, from work to personal to family, when you talk about everything, can you truly understand this employee.
Two
Understand the strengths of employees
Only when we know the specialty of the staff, can we achieve the goal-oriented, reasonable arrangement, effectively improve the operating efficiency of the store, and improve the sales performance.
If the store manager knows the subordinate employees, but does not know what kind of employees to use in what kind of jobs, it is a failure in personnel management.
For example, in the store, the maximum number of shopping guide and store manager is no more than 6, so the reasonable arrangement of personnel is very important.
The working ability of each subordinate's employees is also different. Some employees are quick and quick, but they are not good at communicating with customers. Some employees are slow, but they have sweet mouth, and they are good at chatting with strangers. Some employees are neither quick nor sweet, but they look good. Standing at the door of the store can attract passers-by's eyes, which is also a specialty.
Three
People should be responsible for their work
For each work content formulated by the store manager, it is necessary to strictly follow the relevant time node requirements, assign each work to a specific person, and put forward clear requirements.
Such arrangement of work can not only exercise the management ability of the store manager, but also improve the working efficiency of the staff. Only when we finish daily work and finish daily work, can we really exercise ourselves without the habit of procrastination, so that we can develop good working habits and get rapid career growth.
Secondly, every job responsibility to people, in the process of store operation, anything can find the root, find the specific reason, so that neither wronged any employee, nor appeased any employee.
Of course, the final thing is to be able to find out the specific reasons according to the specific responsible employees when things happen, and then through summary and analysis, avoid making the same mistakes next time, so as to achieve the purpose of improving the operation efficiency and management level of the store.
Four
Let every employee do a good job
How does the store manager supervise the employees to do things well through the management process?
This requires that the store manager must have a strong executive ability, that is to say, the store manager must first be strict with himself in all aspects of the work. Only when the store manager strictly carries out the work according to the process, can the employees be driven to the shelves like ducks from the beginning, and gradually become like birds, and they will actively return to the nest in the dark.
For example, the store manager can put a whiteboard in the store, and list all the recent work arrangements of all team members on the whiteboard, then communicate and check the work progress of each member through the morning meeting, remind the partners who need to speed up the process, emphasize the requirements of the final time node, and clarify the relevant responsibilities.
Only in this way can the store manager clearly grasp the progress of every job in the store and require every employee to do a good job.
Five
Sequence and details of daily work
In the daily work process of the store, which order and details must be mastered by the store manager? What are the tasks to be handled from the "to post" of the employees to the "closing" of the store?
During the period before the official business, the staff changed their work clothes, arranged their personal appearance, counted and arranged the displayed goods, and cleaned the sanitation in the shop.
The store manager will also organize a morning meeting of about 200 seconds to check the appearance of the staff, summarize yesterday's work and today's work arrangement, adjust the mentality, boost morale, and share new information of the head office and the industry.
In business, how to pay attention to customers' shopping signals cleverly and offer help actively?
Before the end of business, the statistics of relevant data bills shall be carried out, such as filling in the daily sales report, commodity purchase, sales and storage record, replenishment note, customer order, customer file information feedback form, etc.
Finally, we will check the quantity of goods before the store is closed, the sanitation, the power supply safety, the facilities in the store, and check whether the rolling gate is locked after the lights are turned off and the doors are locked.
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