Every store has its own criteria for assessing its employees, but the criteria for assessing its managers are not available. In fact, the store manager and the clerk are in the same position, serving the store, and the store manager also needs to be standardized.
Store sanitation (10 points)
All parts of the store
① All personnel shall be cleaned in different areas, and the store manager shall arrange the designated person reasonably, and there shall be no unattended cleaning in the area when the personnel rest.
② There should be no yellow leaves or dust on all plants in the store, including inside the flowerpot, no water stains on the door glass, the small warehouse should be clean and tidy, and the desk computers, data and office documents should be placed in order. Keep the floor clean and free of sewage and footprints.
Shopping guide Etiquette (10 points)
1. 8:30 before the morning meeting, employees must wear work clothes and wear work cards at the right position.
2, female employees before going to work to make up makeup, not heavy makeup, not to wear too strong perfume, can not be exaggerated hairstyle, nail polish can only be painted transparent color.
3. The staff's sitting, walking and other body movements shall meet the requirements of the reception etiquette in the store, and they shall behave properly, and they shall not do any indecent small actions in front of customers.
Basic rules for employees (10 points)
1. Go to work on time, and do not leave work without permission.
2. Personal office supplies shall be placed according to the regulations, and shall not be randomly placed.
3. During working hours, people are not allowed to chat, eat snacks and play with mobile phones.
Meeting (20 points)
1. Weekly meeting: 16:30 p.m. every Monday, all staff in the store
① Summary of store situation this week, notice of remaining problems;
② Discuss the best solution to the difficulties or unsolvable problems this week;
③ Employees report their work and summarize experience and lessons;
④ List the personal work plan for next week and the main objectives for next week.
2. Morning meeting: every morning before going to work, all staff in the store
① The store manager shall report the overall sales performance of yesterday's whole day to all employees, target achievement rate, analyze the reasons for the good or bad performance, and how to improve in case of the same problems. Follow up on important matters left over yesterday;
② The store manager must have praise and encouragement links to summarize yesterday's situation and require employees to come to the stage to share, announce the work focus and work plan of the day;
③ Check the achievement of weekly and monthly objectives, and formulate countermeasures.
3. Evening meeting: every day before work, all staff of the store hold the evening meeting
① Say hello to each other;
② The store manager will report the achievement of today's objectives, summarize the work of the day, introduce the work experience and work skills to the employees who have completed the commitment of the day, and let each employee quickly get familiar with and master these essentials. If they fail to complete the detailed analysis of today's objectives, they will take a case as an analysis to find the most effective and direct method for the team;
③ Work plan for the next day of each shopping guide.
Shopping guide training (20 points)
① Training of new employees;
② Pass the training of shopping guide during the probation period;
③ Explanation of all shopping guide plans of the store;
④ Sign up, talk, confirm and push up training;
⑤ Telemarketing training.
Employee log (10 points)
1. Clerk's log requirements: there are reasonable time arrangement, data, objectives and focus points in the log;
2. Store manager's log requirements: plan work two days in advance, reasonable time arrangement, data of payment collection and order, data of customers entering the store, data of intended customers, data of telemarketing, and focus on the plan. Summarize the achievement of the day's performance, analyze the deficiencies and how to improve;
Gifts (5 points)
1. You need to bill for gifts;
2. When the gifts arrive at the store, the store manager needs to fill in the gift form, check the gifts on and off duty every day, and the received gifts must have a customer registration form. The gifts that are picked up on the same day should be filled in the gift form and uploaded to the manager.
Important points (15 points)
1. On the 28th of each month, submit the monthly plan of the next month, the weekly plan of the next week on the sixth of each week, the start-up meeting and the summary meeting of the last month at the beginning of each month;
2. Submit daily report, weekly report and monthly report in time every day;
3. Maintain daily communication, coordination and connection with after-sales service personnel and merchandiser.
[100 points in total]
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